Recovering and Delivering an Enterprise Service Platform

Precision Consulting was engaged to lead a structured recovery. The first thirty days were dedicated to diagnosis, establishing why earlier efforts had stalled. The central factor was governance rather than technology: the programme had lacked a single accountable change owner with authority to enable adoption across competing faculties and professional services divisions.

Precision Consulting established a Programme Board with binding authority, appointed faculty-level change leads across the academic divisions, and redesigned the implementation scope to deliver in three incremental tranches rather than a single high-risk cutover.

The integration with the university’s identity management and finance systems was rearchitected using a decoupled API layer, removing the tight coupling that had constrained earlier progress. Go-live was achieved on the final tranche, eleven months into the engagement, with strong staff adoption within the first sixty days.