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Our Impact / National Telco Operating Model Redesign
Our Impact
National Telco Operating Model Redesign
Bringing a fragmented operating model and technology estate under a single, modern foundation.
National telecommunications provider | Multiple business units | Fragmented ERP estate unified
The Challenge
Following a major network infrastructure investment, a national telecommunications provider found that its operating model, systems, and supporting business processes had not kept pace. Multiple business units were running a fragmented set of ERP instances with no single source of truth, and operating margins had come under pressure over several years.
The Precision Approach
- 1
Precision led a multi-month operating model redesign, consolidating a fragmented set of ERP instances onto a single modern ERP landscape and aligning systems and processes to one target operating model.
- 2
We embedded AI-assisted workforce scheduling that integrated live network fault data with dispatch systems, giving the field organisation a single, reliable view of demand and capacity. Delivery was sequenced to protect day-to-day operations throughout.
Outcomes
Multi-point
EBITDA margin improvement in the first year
Single platform
Fragmented ERP estate consolidated to one landscape
Over 20%
Uplift in field technician productivity
Within the year
Time to a single, unified customer view
Navigating a similar Telecommunications challenge?
Our practitioners have led programmes of comparable scale and complexity across the Telecommunications sector. We bring the same rigour, the same practitioner-led model, and the same commitment to outcomes that defined this engagement.
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